My grandson clicked find my iphone and now his ipad has reset to brandnew and wants password

his dad doesn't remember his icloud password

Posted on Sep 17, 2016 7:51 PM

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1 reply

Sep 17, 2016 11:48 PM in response to Pamala70

An account's password can be reset via http://iforgot.apple.com

If it can't be reset that way : Contact Apple for help with Apple ID account security - Apple Support


Or to remove the iPad from the account, and if you/he were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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My grandson clicked find my iphone and now his ipad has reset to brandnew and wants password

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